Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities

TAG MANAGEMENT is committed to excellence in serving all customers including people with disabilities.

Assistive devices
We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons entering our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, TAG MANAGEMENT will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at our office and on our company website.

Training
TAG MANAGEMENT will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
TAG MANAGEMENT’s plan related to the customer service standard.
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty in accessing TAG MANAGEMENT’s goods and services
Staff will also be trained when changes are made to the accessible customer service plan.

Feedback process
Customers who wish to provide feedback on the way TAG MANAGEMENT provides goods and services to people with disabilities can contact us in writing or by email.
All feedback, including complaints, will be assessed and dealt with on an individual basis.
Customers can expect to hear back in 60 days.

Notice of availability
TAG MANAGEMENT will notify the public that our AODA Policy is available for viewing on our website.

Modifications to this or other policies
Any policy of TAG MANAGEMENT that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.